PRIVACY POLICY

We are committed to protecting your privacy on-line. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain how we collect information, what we do with it and what controls you have.

Who we are?
The website is owned by Plenty Green Unipessoal Lda and the Data Controller is Plenty Green Unipessoal Lda. The Data Controller is responsible for and controls the processing of your personal data in accordance with GDPR legislation regarding to Data protection.

Personal data we may collect about you
We can only provide the goods and services ordered by you if you provide us with your personal data. For the purpose of providing these services, we collect personal data about you such as your name, address, date of birth, email address, telephone and mobile phone numbers. We will use the information you provide for the purposes described in this privacy policy to which you agreed to at the time your data was obtained. Your personal data will be used to:
– audit the downloading of data from our website;
– improve the layout and/or content of the pages of our website and customize them for users;
– identify visitors to our website;
– send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you do not object to being contacted for these purposes;
– allow, with your consent, carefully selected third parties to send you information directly which you may find useful regarding their products and services.

Monitoring
We may also monitor who accesses our website, for example we may automatically collect access information about you, such as the type of internet browser you use, the website from which you have come to the our website and your IP address (the unique address which identifies your computer on the internet) which is automatically recognized by our web server such information enables us to assess our users, to build a profile. We also use cookies on various pages on our website. Cookies are small text files that are saved on your computer. This information does not directly identify you and for more information please also read or section entitled cookies.

Marketing purposes:
Subject to obtaining your consent we may contact you by the email customers@softwaves.pt or by any other official Softwaves® email with details of other products. If you prefer not to receive any marketing communications from us, you can opt out at any time. See further ‘Your rights’ below.

Use of cookies
We may also obtain information about your online movements and use of the internet.
We do this by placing a ‘cookie’, which is a small file, on your computer’s hard disk.
Cookies are used for several reasons, for example to recognize you whenever you visit this website ensuring you do not have to enter all your details and thereby speeding up the process so you do not have to log on each time. It will also enable us to store your personal preferences, build a profile about you and target our marketing and advertising campaigns. We cannot provide a full service to you if you disable the cookie function on your web browser so we advise you to maintain the same. For further information about cookies and how to disable them please go to: aboutcookies.org Web Analysis

Tools
We inform you that data is collected in the shop using a web analysis tool (Google Analytics) using cookies that are (able to be) used to generate pseudonyms for user profiles.

Use of Google Analytics

Our website uses a web analytics tool called Google Analytics. The tool uses “cookies,” which are text files placed on your computer, to collect standard, anonymous internet log information as well as visitor behavior information. The information generated concerning your use of the website (including your IP address) is transmitted to Google.
This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity. We will never (and will not allow any third party to) use the statistical analytics tool to track or to collect any Personally Identifiable Information (PII) of visitors to our site. Google will not associate your IP address with any other data held by Google. Neither we nor Google will link, or seek to link, an IP address with the identity of a computer user. We will not associate any data gathered from this site with any Personally Identifiable Information from any source, unless you explicitly submit that information via a fill-in form on our website. For more information concerning Google Analytics and your privacy, please refer to the Google Analytics Terms of Service at http://www.google.com/intl/en_uk/analytics/tos.html

Security
We place great importance on the security of all personally identifiable information associated with our users. We have security measures in place to attempt to protect against the loss, misuse and alteration of personal information under our control. We will use technical and organizational measures to safeguard your personal data, for
example:
– We store your personal data on secure servers;

You should bear in mind that submission of information over the internet is never entirely secure. We cannot guarantee the security of information you submit via the website whilst it is in transit over the internet and any such submission is at your own risk. All we can do is use all our reasonable efforts to safeguard your data and ensure that we maintain a reliable and safe environment to use your data. It is advisable to close your browser when you have finished your user session to help ensure others do not access your personal information if you use a shared computer or a computer in a public place.

Your rights
If you are concerned about your data, you have the right to request access the personal data which we may hold or process about you. You have the right to require us to correct any inaccuracies in your data free of charge.Right to prevent marketing
At any stage you also have the right to ask us to stop using your personal data for direct marketing purposes. You can opt-out any time by email customers@softwaves.pt

At any stage you have the right to ask us to stop using your personal data for direct marketing purposes by selecting the ‘unsubscribe’ link at the bottom of email messages or you can contact us anytime via a subject access request to:

  • Request information that Softwaves has about you
  • Correct any information that Softwaves has about you
  • Delete information that Softwaves has about you

Right of access requests can be made in writing via email to our data monitor customers@softwaves.pt.

Our contact details
We welcome your feedback and questions. If you wish to contact us, please send an email to customers@softwaves.pt or call us on (+351) 256 880 510. You can also send a letter to Plenty Green Unipessoal Lda, Rua Bartolomeu Dias 77, 3700-910 S. João da Madeira, Portugal.